Reporting on Performance
We seek to provide an excellent, reliable and performant service of our various registration roles. To achieve this, we regularly review our procedures and liaise with our user communities to optimise performance.
More formally, performance standards are defined as part of various contracts we have that govern the performance of our services.
|IETF Statistics Report||Documentation of the performance of the protocol assignments roles performed by ICANN for the IETF community. (Monthly)|
|Internet Draft Processing Status||Information on pending Internet Draft actions being evaluated by us.|
|SLE Dashboard||Real-time reporting of performance metrics defined by the naming community for root zone management performance.|
|PTI Naming Performance Report||A report of performance metrics produced monthly for the Customer Standing Committee.|
|Root Zone Audit Data||A report of all root zone related changes transacted. (Monthly)|
|Root Zone Maintainer Performance||Performance by the contractor of the Root Zone Maintainer function. (Monthly)|
|Number Resource Performance||Report on performance against requirements under the Number Resource SLAs. (Monthly)|
Customer Satisfaction Surveys
- Annual Survey 2017
- Annual Survey 2016
- Annual Survey 2015
- Annual Survey 2014
- Annual Survey 2013
- Annual Survey 2012
These reports have since been superseded by real-time reporting, and therefore are no longer being produced. These reports were originally produced under earlier contracts.